Delivery – InPost Courier
- We deliver via InPost courier service.
- Once your order is shipped, you will receive a tracking number.
- Standard delivery time is 1–2 business days from dispatch.
Personal Pickup
You can pick up your order in person at:
Address: ul. Okrąg 4, 00‑423 Warsaw
Phone: +48 576 657 406
Opening hours:
- Monday – Friday: 10:00–19:00
- Saturday: 10:00–15:00
- Sunday: closed
Payment Options
Available payment methods:
- Online card payment
- Card payment on-site
- Cash on collection
Returns and Right of Withdrawal
Right of Withdrawal
According to the Polish Consumer Rights Act of May 30, 2014, you have the right to withdraw from a distance contract within 14 calendar days without providing a reason.
- The withdrawal period starts from the day you receive the goods.
- The goods must be returned no later than 14 days after informing us about your decision.
Exclusions from Return Policy
You are not entitled to withdraw from the contract if:
- the product was made to order,
- the goods have a short shelf life,
- the product was sealed and cannot be returned for hygiene reasons after opening.
Return Costs
- Return shipping is paid by the customer.
- We refund the cost of the cheapest shipping method available at the time of purchase.
- Refunds are made within 14 days of receiving the returned item or proof of its return.
Condition of Returned Goods
- The product can be unpacked and tested as necessary to check its nature, features, and functionality (just like in a physical store).
- A return may be rejected if the item shows signs of use beyond a basic inspection.
Complaints
If you receive a defective product:
- Please send a photo or video showing the defect to [email protected]
- After verification, we will send a new product within 1–2 business days at our expense.
- You do not need to return the defective item.